Changes and cancellations of bookings
Change or cancel a reservation must notify the hotel in writing (email or Fax) not later than 24 hours before check-in time - ie, before 12:00 the day before arrival. In this case, no penalties are applied.
If cancellation of a reservation will not be sent to the hotel, all a «no-show» shall be paid in the amount of the first night in the booked room category and reservation for the following days are cancelled.